Insights
AI in Franchising
Practical notes on AI in franchising: what to govern, what to measure, and what actually changes for the people running locations.
Network Operations
Franchise Communication Strategy: Four Channels and the Rules That Keep Them Working
A franchise communication strategy is a channel architecture: which channels a network needs, what belongs in an announcement, and how to keep help useful.
Christian Pillat · October 22, 2025 · 5 min read
Network Operations
Franchise Team Huddle Best Practices: The Ten Minutes That Tell You the Week
Franchise team huddle best practices: a ten-minute format, three lines of notes, and how the same friction repeating across locations becomes network signal.
Christian Pillat · October 19, 2025 · 5 min read
Network Operations
Franchise Google Business Profile Management: Who Actually Owns the Listing
Franchise Google Business Profile management at network scale: who owns each listing, what to delegate, and the audit cadence that catches drift early.
Christian Pillat · October 16, 2025 · 5 min read
Network Operations
Nobody Opens Your Ops Platform: The Franchise Software Adoption Problem Isn't the UX
The franchise software adoption problem has one root cause: the buyer, the user and the payer are three different people. No redesign fixes that trade.
Christian Pillat · September 17, 2025 · 4 min read
Network Operations
The Compliance Data Fiction: What 2020's 33% Gap Says About Franchise Compliance Data Accuracy
Franchise compliance data accuracy is worse than the dashboards suggest: in 2020, self-reported scores diverged from audit findings by 33%. What is true instead.
Christian Pillat · September 11, 2025 · 5 min read
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